Your transactions with us are 100% secure.
If you have any concerns about ordering electronically, you may call (323) 463-0555 or (818) 760-3656 to place your order by telephone. Our hours are M-F 9-7 and Sat 10-4, Pacific Time.
Below we've tried to answer some of the most common questions and concerns about security.
Q: Is it safe to use my credit card to make purchases on this website?
A: Our website offers secure online shopping. Your online order is placed using a secure transaction server that will encrypt the order for security.
Q: Which parts of the Ray's Photo Lab site are secure?
A: The portion we've made secure is the checkout area of our online store. This area of the website is where you actually purchase the items you've put into your Shopping Cart. The entire checkout process, from the introduction to seeing your final confirmation, takes place in a secure environment.
There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate a secure mode, which is usually located in the lower right or lower left corner of the browser. Specifically, the symbol could be a "closed" lock or "complete" key (vs. an "open" lock or "broken" key which would indicate normal or "insecure" mode).
You can also tell when you're in a secure area because the URL to the left of the colon changes from "http" to "https" to signify that a SSL protocol is being used to communicate with the server (http = HyperText Transport Protocol; https = HTTP with SSL). In most browsers you'll also see a solid blue line in the upper portion of the browser's window which is another visual aid indicating you're browsing a secure area.
You should also be aware that some browsers display a warning when you go from a normal/insecure area to a secure area. Although this can be a bit startling, the warning simply means that you're entering the safest, most secure area of our website (which should be reassuring, since this is where credit card transactions take place). As long as your browser shows its "secure mode symbol" when you continue, it's safe to send us your credit card information.
Most of the activity on our site involves the viewing of content we've prepared and made accessible to all visitors, so there is no need for these pages to be "secure." With a service page, for example, no security risk exists because there is no information being exchanged.
If you have any additional questions, don't hesitate to contact us via email or call us at (323) 463-0555 or (818) 760-3656 to place your order by telephone. Our hours are M-F 9-7 and Sat 10-4, Pacific Time.